How long does delivery take?
Orders are shipped within 1–2 business days and typically delivered within 3–10 business days.
How much is shipping?
Shipping fees are $4.50 for domestic U.S. orders and $6.99 for international orders.
Free shipping is available on all orders of $129 or more.
What countries does Lumira ship to?
Lumira currently ships to the following countries:
United States, Canada, United Kingdom, Australia, Germany, France, Ireland, Italy, Spain, Netherlands, Austria, Belgium, Finland, Greece, Luxembourg, Portugal, Slovenia, Czech Republic (Czechia), Denmark, Hungary, Poland, Sweden, Japan, India, Slovakia, and the UAE.
We plan to expand our shipping locations in the future.
I ordered more than one item. Will they all be delivered at the same time?
We strive to ensure all your items arrive together. However, due to varying shipping options depending on the product, some items may ship separately. You will receive a separate shipment notification email for each item shipped.
Can I change the delivery address after my package has been shipped?
Once your order has been shipped, we are unable to modify the delivery address. However, you may cancel your order within 60 minutes of placing it and submit a new order with the correct delivery details.
What should I do if my package is lost?
If you believe your package is lost or missing, please contact us immediately. We will investigate the issue and inform you of the next steps. The investigation typically takes 1–3 business days, and we will do our best to resolve the matter as quickly as possible.
What if I have an issue after my order has been delivered?
If you experience any of the following issues, please contact us within 3 business days of receiving your order and provide a detailed description along with relevant proof (photos, order details, etc.):
Items in the package are damaged
You received incorrect items or items are missing
The courier’s tracking shows the package as delivered and signed for, but you did not receive it
We will review your case promptly and assist you in resolving the issue as quickly as possible.
If you want, I can also:
Shorten this for a Shopify FAQ page
Rewrite it in a more luxury brand tone
Or localize it for US / EU customers