Warranty & Return Policy
At Lumira, we want you to feel completely confident about every purchase. If you have any questions or concerns about your Lumira items, our straightforward warranty and return process is here to help.
Warranty Period
All Lumira products come with a 3-month warranty starting from the date of purchase. If you need to activate the warranty, please contact our Customer Support Team at contact@luvmira.com.
In special circumstances, such as crowdfunding campaigns or limited releases, warranty policies will be outlined on the campaign or product page.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for Lumira products purchased from our official website. If for any reason you’re not satisfied within 30 days of purchase, we’ll provide a full refund—no questions asked.
Warranty Claims for Quality-Related Issues
If your Lumira item has a quality-related defect, it may be covered by a warranty for up to 12 months from the purchase date.
For eligible quality-related warranty claims, we may provide:
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A replacement of equal value, or
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If a replacement is not available (or not preferred), a refund based on the usage time of the product.
Quality-related claims for purchases made through authorized retailers or distributors should be handled directly through the seller where the purchase was made, though our Customer Support Team remains available to assist.
Important notes:
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Warranty coverage is valid only within the country of purchase.
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The warranty may be void if the product is taken outside the country where it was purchased or shipped directly from an authorized online retailer.
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A replacement is eligible only if the original purchase is still within the warranty period.
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The warranty is void once a refund has been issued.
Requirements for Warranty & Return Claims
To submit a warranty claim or return request, please provide:
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Proof of purchase (order number preferred)
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A detailed explanation of the issue, including photos or a video (preferred) showing the defect
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If needed, you may be asked to return the item for inspection by our Customer Support Team
Please contact us before returning any items purchased from our website, authorized resellers, or third-party distributors.
Contact: contact@luvmira.com
Products Not Covered by Warranty
The following are not eligible for warranty claims or returns:
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Free products (e.g., promotions or giveaways)
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Products without valid proof of purchase
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Lost or stolen products
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Items outside the warranty period
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Non-quality-related issues reported after 30 days from purchase
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Damage resulting from third-party repairs or alterations
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Damage from misuse (e.g., extreme temperatures, improper care, accidents)
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Products purchased from unauthorized resellers
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Gifts purchased by others (unless valid proof of purchase is provided)
Lumira Is Not Liable For
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Loss of data resulting from the use of Lumira products
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Personal items accidentally returned to Lumira
At Lumira, we’re committed to providing the best possible experience. If you have any questions about products, returns, warranty claims, or special requests, please don’t hesitate to reach out—we’re always happy to help.
Customer Support: contact@luvmira.com
