Returns & Exchanges
30-Day Money-Back Guarantee
At Lumira, we want you to feel confident about your purchase. If you’re not completely satisfied for any reason, we offer a 30-day money-back guarantee. You may return unused and undamaged items purchased from our official website for a full refund within 30 days of purchase.
This policy does not apply to bulk orders (more than 10 units of a product), which are non-refundable. Once we receive your return at the address provided by our Customer Support Team, we will begin processing your refund.
Return Requirements
To ensure a smooth return process, please make sure your return meets the following criteria:
-
Include all items originally sent, including any accessories, gifts, or bonus items.
-
Include all products you’d like refunded. For larger orders, only the returned items will be refunded (not the entire order value).
-
Return items in the original packaging and in original condition.
-
Refunds for discounted items will be issued based on the discounted price paid.
-
For non-quality-related returns, you are responsible for return shipping costs. Refunds for non-quality returns cover the product cost only (shipping and handling fees are non-refundable).
-
Returns may be rejected if items do not meet the requirements above.
Third-Party Purchases
If you purchased Lumira products through a third-party platform (such as Amazon) or from an authorized distributor/retailer, please refer to their specific return and warranty policy. If you’re unsure, feel free to contact us before sending anything back, and we’ll guide you on the best next step.
Customer Support
At Lumira, our goal is to make sure you have the best experience possible. If you have any questions about products, shipping, returns, or promotions, please reach out to our Customer Support Team—we’re always happy to help.
Contact: contact@luvmira.com
