Burgundy Off-Shoulder Lace Maxi Dress with Flared Sleeves

How long does delivery take?

Orders are shipped within 1–2 business days and typically delivered within 3–10 business days.

How much is shipping?

Shipping fees are $4.50 for domestic U.S. orders and $6.99 for international orders.

Free shipping is available on all orders of $129 or more.

What countries does Lumira ship to?

Lumira currently ships to the following countries:

United States, Canada, United Kingdom, Australia, Germany, France, Ireland, Italy, Spain, Netherlands, Austria, Belgium, Finland, Greece, Luxembourg, Portugal, Slovenia, Czech Republic (Czechia), Denmark, Hungary, Poland, Sweden, Japan, India, Slovakia, and the UAE.

We plan to expand our shipping locations in the future.

I ordered more than one item. Will they all be delivered at the same time?

We strive to ensure all your items arrive together. However, due to varying shipping options depending on the product, some items may ship separately. You will receive a separate shipment notification email for each item shipped.

Can I change the delivery address after my package has been shipped?

Once your order has been shipped, we are unable to modify the delivery address. However, you may cancel your order within 60 minutes of placing it and submit a new order with the correct delivery details.

What should I do if my package is lost?

If you believe your package is lost or missing, please contact us immediately. We will investigate the issue and inform you of the next steps. The investigation typically takes 1–3 business days, and we will do our best to resolve the matter as quickly as possible.

What if I have an issue after my order has been delivered?

If you experience any of the following issues, please contact us within 3 business days of receiving your order and provide a detailed description along with relevant proof (photos, order details, etc.):

Items in the package are damaged

You received incorrect items or items are missing

The courier’s tracking shows the package as delivered and signed for, but you did not receive it

We will review your case promptly and assist you in resolving the issue as quickly as possible.

If you want, I can also:

Shorten this for a Shopify FAQ page

Rewrite it in a more luxury brand tone

Or localize it for US / EU customers

Lumira 30-Day Money-Back Guarantee

At Lumira, we want you to be completely satisfied with your purchase. If you’re not happy for any reason, we offer a 30-day money-back guarantee.

You may return undamaged products purchased from our official website for a full refund within 30 days of purchase.

Please note: This policy does not apply to bulk orders (more than 10 units of the same product), which are non-refundable.

Once we receive your returned item(s) at the address provided by our Customer Support Team, we will begin processing your refund.

Return Requirements

To ensure a smooth return process, please make sure your return meets the following conditions:

• 
  Include all items originally sent, including any accessories or bonus items
  
  Include all products for which you are requesting a refund
  
  
  For larger orders, only the returned items will be refunded, not the full order value
  
  
  Return items in their original packaging and original condition
  
  Refunds for discounted items will be issued at the discounted purchase price only
  
  For non-quality-related returns, customers are responsible for return shipping costs
  
  
  Refunds will cover the product cost only (shipping and handling fees are non-refundable)
  
  
  

Returns may be rejected if the above requirements are not met.

Warranty for Third-Party Purchases

If you purchased Lumira products through a third-party platform such as Amazon, Kickstarter, or an authorized distributor or retailer, please refer to their specific return and warranty policies.

If you are unsure, feel free to contact our Customer Support Team before initiating a return, and we will guide you on the best course of action.

Customer Support

At Lumira, our goal is to ensure you have the best possible experience. If you have any questions about our products, shipping, returns, or promotions, please don’t hesitate to reach out.

Our Customer Support Team is always here to help.

If you’d like, I can also:

Simplify this for a Shopify-friendly return policy

Rewrite it in a more luxury / premium brand tone

Or format it for legal compliance & clarity

No stress. You have 30 days to request an exchange or return. For best protection, as nug, body-hugging fit works best. If you’re between sizes, choose the smaller for a closer seal or the larger for more room. Need help? Contact our support team and we’ll guide you to the right fit.